**Installation and activation fees as well as router costs will be waived should you opt-in for our optional fee waiver. The fee waiver comprises a 12 month minimum commitment in which we cover the installation and router costs. The waived fees will become payable should you choose to terminate your services before the end of the 12 month period. No other penalties or cancellation fees will apply.
Fibre can be used by anyone but it is best suited to users with high data demands (gamers and streamers) and who seek the ultimate reliability in non-mobile consumer internet connectivity. If you are looking to use many gigabytes, download at blazing fast speeds, game with the lowest possible latency and have as few as possible interruptions then this is for you.
Step 01 – Check Fibre coverage: Complete the coverage enquiry form or visit one of the listed coverage checkers to find out whether you are covered. Remember that you can only apply for packages on the network you are covered for.
Step 02 – Wait for us to check you coverage. If you are covered then sign up with V-Net via our online application process.
Step 03 – The next step is to have a Fibre line brought onto your property. Once you’ve signed up for Fibre, the relevant provider e.g. Frogfoot will be in touch to help you get the Fibre line installed to your premises. After that we will send you a router (if your ordered one) to get you connected.
Step 04 – Unbox and connect your router. Now you’re all set up and can enjoy faster internet with HD or 4K streaming, faster downloads, and uninterrupted surfing and gaming. Enjoy!
The process can take anywhere from 5 to 21 days. This may vary depending on any number of factors including availability of installation technicians and activation times. Once the line is activated we will send you a WiFi router or contact you to assist with the setup of your own router.
Yes and no. Although a fibre cable and possibly a subscriber unit may be installed at your home there may be some factors that might cause delays. It is generally better to budget on a normal installation lead time than to get your hopes up for an overnight activation.
Although our upstream providers charge us an installation fee, we waive this fee on condition that you remain a client for a minimum of 12 months. Cancellation prior to the end of the 12 month period will invoke a charge equal to the network operator’s standard installation fee. This is different from a 24 month contract since a 24 month contract would require a cancellation penalty equal to the remaining fees for the contract until its expiration date.
Month-to-month contracts are still contracts. Some people confuse them with pay-as-you-go but this is not accurate. A month-to-month contract still legally binds you to the terms of the agreement which you signed and terminating such a contract still requires written notice and full payment of outstanding fees while serving out the cancellation notice period as defined in the contract. This is ALWAYS equal to one calendar month.
No, all our Fibre packages are completely uncapped, unshaped and unthrottled – There are no usage thresholds so you can use as much data as you like, whenever you like.
No throttling or shaping will be applied.
Any consumer or home internet is always a best effort service. This applies even to Optical Fiber, Wireless & LTE-A. Best effort means that the service provider always does their best to make available as much bandwidth as possible and to resolve issues and keep the network functioning as good and fast as possible, but gives no guarantee about the bandwidth, uptime or resolution times. This helps networks and ISP reduce the cost of their services so that ordinary consumers are able to afford them.
Yes and No.
We do not recommend FTTH products for use in enterprise environments, however if in an SME environment where guaranteed bandwidth is less important these products would be sufficient.
Our free installation includes everything required for a standard installation. Additional fees will be quoted if the installation team has to perform additional work such as digging and trenching in order to supply a fibre line into your home.
No. Although the fibre networks generally do charge an installation fee we do not pass these fees on to our clients.
Fibre lines cannot be “moved”. Instead we need to terminate the old service (standard cancellation terms will apply) and order a new service for the new location. This 2nd order for the new home will have an installation fee of R2250 payable by you.
The line at your old home will remain payable as per the subscriber agreement until the last day of service as per cancellation terms.