•The installation and activation fees are prescribed by the last-mile provider, not V-Net.
• All packages are for residential signups only. Businesses, unfortunately, cannot sign up for these packages.
• Although we endeavor to keep our coverage data as accurate as possible, we are reliant on the maps provided to us by our last-mile partners, which may sometimes have slight inaccuracies.
• Installation Fee of R 1750.00 apply
• Activation fees are also applicable on line migrations (when you move from one ISP to another.
• Fibre packages are uncapped, unshaped and unthrottled. There are no usage thresholds so you can use as much data as you like, whenever you like. No throttling or shaping will be applied.
•The installation fee includes cabling up to 30 metres. If your installation requires additional cabling, a site survey will be done, after which you will receive a quote from the applicable last-mile provider. Should you choose to proceed, you will be liable for any additional costs incurred. The additional cabling is directly payable to the applicable last-mile provider. Installation lead times are a guide based on averages and will vary. Line activation and connection times need to be added for full turnaround estimation.
• Please Note: Should you cancel your account (or fall into a suspended state) within 12 months of activation, V-Net will claw back any subsidized installation / connection fees, and you will need to return your free-to-use router, or you may choose to purchase it. See our FAQ’s for more details.